Shipping & Returns
Shipping Information
At Indoor Gärtnern Verkaufe, we strive to provide you with the best shopping experience. Below you will find detailed information about our shipping methods, delivery times, and order processing.
Order Processing Time
Orders are typically processed within 1-2 business days after payment confirmation.
Shipping Methods
- Standard Shipping: We use DHL or FedEx for standard shipping. Delivery time is 10-15 business days after dispatch. Shipping fee is €12.95.
- Free Shipping: For orders over €50, we offer free shipping via EMS. Delivery time is 15-25 business days after dispatch.
Returns & Exchanges
Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and hassle-free return and exchange policy. Please read the following information carefully to understand the process.
Return & Exchange Process
- Submit a Request: Send an email to [email protected] with the subject line „Return/Exchange Request“ and include the following information:
- Your order number
- Items you wish to return or exchange
- Reason for the return or exchange
- Prepare the Return: Securely pack the items in their original packaging and include all original documents.
- Ship the Return: Send the package to the following address: Indoor Gärtnern Verkaufe
Herzogstraße 35
Düsseldorf, DE 87894
Germany - Receive Confirmation: Once we receive your package, we will notify you via email and initiate the return or exchange process.
Refund Information
Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be credited to your original payment method. Please note that the processing time by your bank or credit card company may vary.
Non-Returnable Items
Please note that certain items are non-returnable due to hygiene reasons. These include:
- Anzucht- & Aussaaterden
- Blumenerden
- Bonsaierden